Refund Policy

1. Introduction

At Og Web Guru, we are committed to providing high-quality website development services. This Refund Policy outlines the terms and conditions under which you may be eligible for a refund for our services.

2. Refund Eligibility

Refunds are available under the following circumstances:

• If a project is canceled before development begins, a full refund will be issued.
• If the service delivered is significantly different from what was agreed upon in the project scope.
• If there are technical issues caused by us that prevent the proper functioning of the website and cannot be resolved.

Refunds are not available once development work has started, for custom design and consultation fees, or for third-party costs such as hosting and domain purchases.

3. How to Request a Refund

To request a refund, please contact us at help@ogwebguru.com with the following details:

• Your full name and contact details.
• A detailed explanation of your refund request.
• Any supporting documentation related to the request.

Refund requests are typically processed within 3-5 business days.

4. Refund Process

If your refund request is approved, the amount will be refunded to the original payment method within 5-7 business days. Processing time may vary depending on your bank or payment provider.

5. Non-Refundable Items

The following are non-refundable:

• Projects canceled after development work has started.
• Custom design, consultation, and planning fees.
• Third-party costs such as hosting, domain purchases, and premium plugins.

6. Changes to the Refund Policy

Og Web Guru reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated.

7. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at help@ogwebguru.com.